Category: IT News

Have you experienced your computer bluescreening when printing to a Kyocera, Ricoh or Dymo printer?

Over the past week we have had many clients experiencing the infamous Bluescreen of Death (BSOD) when they have attempted to print, and this is a known issue with a Windows Update that was rolled out last week to Windows 10 computers.

The windows updates were released on Tuesday last week, and affect both client and server Windows versions including Windows 10 version 20H2, Windows 10 version 2004, Windows 10 version 1909, Windows 10 version 1809, Windows Server version 20H2, Windows Server version 2004, Windows Server version 1909 and Windows Server version 1809.

The updates causing the blue screens when printing are:

  • KB5000802
  • KB5000808
  • KB5000822
  • KB5000809


How can you fix this?

Microsoft has since released updates to fix the Windows 10 blue screens when printing as optional updates to install via Windows Update. To install these manually you will have to open Windows Update from your settings and ‘Check for updates’, and you will then be able to directly click a link to download and install the optional update.

The optional updates to fix this issue are:

  • KB5001567 for Windows 10 version 2004/20HT
  • KB5001566 for Windows 10 version 1909
  • KB5001568 for Windows 10 version 1809 enterprise/education/LTSC 2019
  • KB5001565 for Windows 10 version 1803 enterprise/education


If you are experiencing this problem, and can’t fix it get in touch with us today and we’d be happy to help you out!


I get a call from my dad… [quote]A person saying they are a representative from Microsoft just called and said my computer has viruses on it and needs to be fixed.[/quote] Luckily he told them to ring back and got my opinion on it before proceeding.  I had seen this issue several times before – they had rung some personal clients, my neighbours and even me! The calls originate from overseas but as many call centres are located overseas now, it may be hard to differentiate truth from fiction. Phone ScamWhat the scammers do, if you are unfortunately duped into proceeding, is get you to install remote access software on your computer. They then show you some error messages to back up their claims, install fake security software and make you pay for it.  Of course – once they have remote access they can install anything, meaning this threat could be constantly changing. Not only that but they are now apparently ringing proporting to represent Telstra or Bigpond.  They know that if they pretend to be a big enough company that a large proportion of the people they call will be using services from that company and will at least listen to what they have to say.

Please be aware that this is a worldwide scam and the Australian Do Not Call register will not protect you from receiving these calls. They are finding the numbers through various means and pay no attention to the Australian laws regarding marketing calls.

Scammers are always looking for avenues to make money. Always be wary of people contacting you out of the blue. And remember that if it seems too good to be true then it probably is (even if it seems legitimate!). The recent eBay scam is a case in point where a scammer hired the services of high feedback rating eBay sellers to sell high value goods such as LCD TVs on their behalf. The scammers then delivered empty boxes to the purchasers who were duped into a false sense of security due to the high feedback rating. The poor sellers and buyers would not be feeling the Christmas spirit right now!

The Australian Government ScamWatch website has some great advice on how to protect yourself  in situations such as this…

  • NEVER give an unsolicited caller remote access to your computer.
  • If you have given remote access to your computer, or you fear that your computer has been hacked, seek out help or advice from a qualified and reputable computer technician.
  • Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
  • Make sure your computer is protected with regularly updated anti-virus and anti-spyware software, and a good firewall – research first and only purchase software from a source that you know and trust.
  • If you have fallen victim to a scam or you receive a lot of unsolicited emails and phone calls consider changing your email address and phone numbers.
  • If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.


The internet wires have been buzzing recently with some high profile news that may affect the future of Adobe’s long surviving Flash Plugin.

Flash to HTML 5Most recently ZDNet has reported that Flash will not be included with the new “Metro” version of IE 10 that will be included with the new Windows 8. If you haven’t heard about Windows 8 yet – there are some preview videos. TheMetro interface is an enhanced overlay interface (that to me has roots in the Media Center overlay interface – shoot me down!) and will work great if you are using windows 8 on a touch device. It has a lot in common with the new Windows Phone Interfaces that many of you would have experience with too.

Because the interface is coded in HTML 5 and Javascript it will be extensible by web developers. The specialised version of IE 10 in this “Metro” interface will not include the Flash Plugin – however apparently you will be able to switch to the standard desktop version of the browser to view that content. The desktop interface will still be familiar to current Windows 7 users. Microsoft would not have invested so much time and money into the new “Metro” interface if they didn’t expect it to be the way forward for Windows operating systems. As such this seems to be a message that Flash may play a smaller role in browsers of the future.

Adobe too has actually weighed in with some Flash news of their own. They are no longer developing new Flash Players for mobile devices. They realise that HTML 5 is the way forward on mobile devices and they are putting their money behind making HTML 5 all it can be. Of course anyone with a iOS device – iPhone, iPad etc. has never enjoyed flash content anyway, but now that Flash content may begin to disappear from other phones and tablet device browsers too.  Adobe will still allow flash developers to package their Flash content within applications that run on mobile devices through the Adobe AIR platform.

Adobe has years of experience in Flash Player refinements and in creating the tools that allow pixel perfect animations and interactive web interfaces. They realise that by being part of the group pushing HTML5 as the future, they will be there to provide web designers with the vanguard of tools available to fill the gap that Flash leaves behind. In fact it looks like the transition will be gradual – where Adobe products may push out a HTML5 (Maybe through AIR?) and Flash version of the same content.

[quote]we will design new features in Flash for a smooth transition to HTML5 as the standards evolve so developers can confidently invest knowing their skills will continue to be leveraged[/quote] Danny Winokur – VP & GM – Interactive Development Adobe.

Watch this space! HTML 5 has a  way to go to fill the gap that will be created by losing the advanced animation, gaming and video interface that flash provides. But it is being helped up on the shoulders of  the big players like Google, Apple, Microsoft and Adobe.

There is no doubt that the future of interactive, eye popping content lies here…



We have just moved into our new premises in Coolum Beach and I am currently jack of all trades getting us up and running. In the coming weeks I will be posting articles from around the globe that you may find interesting or maybe even relevant to the way your company handles its IT infrastructure and web presence. See you back here soon.

Also – check for my articles in the Coolum and North Shore News “Ask a Professional” section every month for articles from this blog.

Ian Johnson