Category: Hardware Issues

Have you experienced your computer bluescreening when printing to a Kyocera, Ricoh or Dymo printer?

Over the past week we have had many clients experiencing the infamous Bluescreen of Death (BSOD) when they have attempted to print, and this is a known issue with a Windows Update that was rolled out last week to Windows 10 computers.

The windows updates were released on Tuesday last week, and affect both client and server Windows versions including Windows 10 version 20H2, Windows 10 version 2004, Windows 10 version 1909, Windows 10 version 1809, Windows Server version 20H2, Windows Server version 2004, Windows Server version 1909 and Windows Server version 1809.

The updates causing the blue screens when printing are:

  • KB5000802
  • KB5000808
  • KB5000822
  • KB5000809


How can you fix this?

Microsoft has since released updates to fix the Windows 10 blue screens when printing as optional updates to install via Windows Update. To install these manually you will have to open Windows Update from your settings and ‘Check for updates’, and you will then be able to directly click a link to download and install the optional update.

The optional updates to fix this issue are:

  • KB5001567 for Windows 10 version 2004/20HT
  • KB5001566 for Windows 10 version 1909
  • KB5001568 for Windows 10 version 1809 enterprise/education/LTSC 2019
  • KB5001565 for Windows 10 version 1803 enterprise/education


If you are experiencing this problem, and can’t fix it get in touch with us today and we’d be happy to help you out!

We had a problem recently where we replaced the external backup drives on a client’s 2008 r2 server with a new suite of Samsung m3 portable 2tb USB 3.0 drives. The problem is that when the drives were plugged into the server on any USB port, they were detected as USB devices fine but did not appear in Windows Explorer. We checked in Disk Management and the drives appear ok but do not offer a drive letter. Also, the only option when right-clicking on the drive in Disk Management is to convert to a dynamic disk. There is no option to change drive letter.


After some research it was determined that the physical sector size on these drives was 4KB. Drives with physical sector size of 4KB represent the latest technology and as they are transitioning from the traditional 512 byte sectors which has existed since drives were measured in megabytes. The physical sector size represents the smallest unit that will be consumed even when the file being written is smaller. Years ago it would matter if a few Kilobytes were wasted but as the size of storage drives continually expanding, it makes sense for the physical sector size to grow too. A larger physical sector size means less error checking (ECC) required and therefore faster access.

It turns out that a lot of these Advanced Format Disk that have a 4KB physical sector size do still have the capability to be backwards compatible with 512 byte physical sector size systems. They do this by changing their logical addressing system to 512 bytes although their physical sectors remain at 4k. They are known as 512-byte emulation disks.

We did a check of the drives using FSUtil on a windows 8 machine which supports these drives natively…

Fsutil fsinfo ntfsinfo [driveletter]

It shows the Physical and logical “Bytes per sector” value. The drives we had were emulation disks.


Apparently this Server 2008 r2 had some issues seeing these drives properly. To solve this issue we installed the…

Microsoft KB 982018 – An update that improves the compatibility of Windows 7 and Windows Server 2008 R2 with Advanced Format Disks is available

and rebooted the server. The drives magically appeared with a drive letter and the correct sizing for 2tb.

The strange thing is that this update is supposed to be contained within SP1 of Server 2008 r2 which this server already had. Maybe the USB subsystem just needed to be reset in some way that this update helped with. In any case – if you are addressing this problem it might be worth a try!


When you get the dreaded Device not recognised or Not formatted. Would you like to format? on a USB drive, or your computer won’t boot with a Hard Drive Inner WorkingsNo boot device available or similar message – then you may have experienced what most of us will in our lifetime – a hard drive failure.

When this happens there are options for recovery. Sometimes only part of the disk is damaged or written incorrectly and advanced recovery software can rebuild the “table of contents” of the drive and allow recovery to another drive – OJ Networks can help in these cases. We can boot your system from a USB stick or CD and run recovery tools over the drive. Sometimes we need to remove the drive and put it in a hard drive caddy to complete the recovery. Items are usually recovered to another USB drive. Often times you may lose at least some of the data because part of the drive or certain files are damaged.

In worst case scenarios – often when the drive is not recognised and is making a clicking or griding noise – the arm inside the drive has crashed into the spindle of discs. This is the hardest and most expensive recovery and as it involves a specialised service who often pull the drive apart in a vacuum sealed environment. Recovery in these cases costs over $1000.

We suggest that all important data is set to be automatically backed-up to avoid these situations.

Make sure you have two copies on different drives (or the cloud!). OJ Networks can provide backup solutions for your business.

[quote align=”center” color=”#999999″]Remember that just because it is an external drive doesn’t make it a “backup”![/quote]

Very strange problem at a Sunshine Coast Business IT client where quotes and apostrophes would not display until the client pressed another key. Then this key and the quote or apostrophe would appear on the screen.

I did some further testing and the tilde ~ and the hat (is that what it is called?) ^ also didn’t appear when pressed until another key was pressed. The problem continues to appear even if another keyboard  is installed. So the setting had to be inside the Windows 7 Settings.

Checking in the keyboard settings it was apparent that the system was set to United States-International for it’s keyboard layout.  In Australia we use standard US keyboards so I changed it back to US and removed the United States-International keyboard just for good measure.

Windows 7 Keyboard Settings

After pressing OK, I tested it on a Word Document and the issue still remained. However after a reboot the system went back to normal and the client could use apostrophes and quotation marks mand get on with their job. I’m not sure why the system had changed to International keyboard layout- whether windows did it or the user did inadvertently I cannot be sure. It is an easy solution though thankfully.