Category: Business IT

Since the COVID-19 pandemic began in 2020, working from home has become the new normal as many employers and employees have dealt with social distancing, lockdowns and the closure of corporate offices. Advances in technology and computer technology has made this transition relatively smooth, with people able to create a fully connected home office using a suite of hardware and software. In this article we will examine some of the amazing technologies that are in use today that have really come to the forefront since 2020. Read further to find out how you or your company can utilise video conferencing, Office 365, cloud backup solutions, VPNs, managed antivirus, remote IT support, and remote desktop access to work effectively from anywhere in the world.

Here is just one example of how technology has greatly benefited a company during the COVID-19 pandemic. One of our clients was still utilising on premises servers with separated data sets. They did use dropbox in a very basic sense, but the amount and complexity of the data meant that a better solution needed to be found. Luckily just prior to the pandemic OJ Networks recommended and was able to deploy a nationwide Office 365 and SharePoint solution for multiple offices around Australia. This allowed them to seamlessly shift to working from home when the lockdown orders were issued and staff were able to remote in via Office 365 to continue their work without disruption. Staff were able to login to their ‘server’ as if they were in the office and they could work from any location, allowing them to continue their business as usual. We often hear from this client as to how lucky they were to set this up prior to the pandemic as there was no downturn in productivity and they would not have been able to function as a business without it!

Now lets explore some of the options in detail, what benefit they provide and how they may assist your business in working remotely.

What technologies are available?

Video conferencing hardware: webcams, headsets, microphones, speakers – These allow you to call and have remote video meetings via Skype or Zoom. When working remotely it can be hard to maintain a connection with colleagues.  Video conference calls let you stay in touch with co-workers, teammates and managers and maintain the productivity of face to face meetings.

VPN (Virtual Private Network) – A VPN allows you to connect securely to another network over the internet. It creates a secure tunnel between the user computer and office computer or server. Using a VPN allows employees to safely access company data from any network, public or private. These are crucial for businesses to avoid man in the middle attacks. This is where data is unencrypted and can be snooped upon by malicious parties.

Office 365 – Office 365 is Microsoft’s cloud based services including emails through Exchange Online, file management and storage through SharePoint and OneDrive, collaboration and chat through Teams along with cloud connected versions of popular applications (Word, Excel, Outlook, PowerPoint, OneNote). All programs can be used online through a browser, and all files can be accessed from the cloud, wherever and whenever they are needed. With Office 365 employees are able to work together and collaborate together, with the ability to work on the same document even in separate locations.

Third Party Office 365 Backup – Having a third party Office 365 backup system in place allows you to keep important business documents and emails secure and safe. It ensures that you can restore any data quickly in the event of any accidental or malicious deletion, user error, ransomware or data corruption. If there are ever any issues with the Microsoft Servers you have your own completely separate version of all of your files and emails.

Managed Antivirus – Its important to have one of the highest rated Anti-Virus products on the market protecting your workstations, laptops and servers. A managed antivirus solution goes one step further in allowing IT admins to remotely monitor any virus outbreaks on your network and act quickly to respond to any issues.

Remote IT Support – IT Support companies can now effectively monitor and manage your computers and networks remotely. To do this they utilise remote management tools which give insights into any issues that your devices are experiencing. Along with management tools they usually install a remote access client to connect to your device quickly and securely. This saves you time, as there are no travel costs involved. With this scenario it doesn’t matter whether users are working from home or out of the office, the IT support personnel can log on to their computer and fix any issues.

If you are struggling with this shift to working from home, either as a business or an employee we can help you! From something simple such as supplying a webcam, to assisting you to set up remote access to your office through a VPN, setting up cloud emails and applications through Office 365 or anything in between get in touch with us today.

Have you experienced your computer bluescreening when printing to a Kyocera, Ricoh or Dymo printer?

Over the past week we have had many clients experiencing the infamous Bluescreen of Death (BSOD) when they have attempted to print, and this is a known issue with a Windows Update that was rolled out last week to Windows 10 computers.

The windows updates were released on Tuesday last week, and affect both client and server Windows versions including Windows 10 version 20H2, Windows 10 version 2004, Windows 10 version 1909, Windows 10 version 1809, Windows Server version 20H2, Windows Server version 2004, Windows Server version 1909 and Windows Server version 1809.

The updates causing the blue screens when printing are:

  • KB5000802
  • KB5000808
  • KB5000822
  • KB5000809

 

How can you fix this?

Microsoft has since released updates to fix the Windows 10 blue screens when printing as optional updates to install via Windows Update. To install these manually you will have to open Windows Update from your settings and ‘Check for updates’, and you will then be able to directly click a link to download and install the optional update.

The optional updates to fix this issue are:

  • KB5001567 for Windows 10 version 2004/20HT
  • KB5001566 for Windows 10 version 1909
  • KB5001568 for Windows 10 version 1809 enterprise/education/LTSC 2019
  • KB5001565 for Windows 10 version 1803 enterprise/education

 

If you are experiencing this problem, and can’t fix it get in touch with us today and we’d be happy to help you out!

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OJ Networks prides itself on the Professional and  value for money IT services we provide on the Sunshine Coast. Since our incorporation in 2010 we have kept our fees at the same low rate. Recently the cost of business has increased and our fees will be increasing for the first time.

Please see the table below for the new fees applicable from 1 July 2015.

Service Before 1 July 2015 From 1 July 2015
Ad Hoc Business Hours IT Support
(Remote/On-site in Coolum Area/Additional Hours Onsite outside Coolum Area)
$80 + GST $90 +  GST
Ad Hoc First Hour On-site IT Support (Outside Coolum Area) $100 + GST $110 + GST
Ad Hoc Web Development and Maintenance $80 + GST $90 + GST

Managed Services Fees will not change and clients on Managed Services Agreements will not see a change in their fees.

We look forward to provide the same high quality of service our customers have come to expect.

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Almost every business has a person in-house who is the “go-to” person to solve IT issues. You may even be that person in your business?  What OJ Networks often seen though is that if the issue is a complex one or if there more than just a couple of staff to support, then this person spends a lot of time trying to solve these issues, at the expense of the work they are paid to complete.

In cases like this, two of your staff are now not working on core tasks. This can also cause unwanted stress as they try to catch up on their paid work. Make no mistake – having an IT savvy person in-house can be fantastic for solving small issues, but if they need help with something that is over their skill level, then having a trustworthy IT professional to call makes sense. IT Professionals have either seen the problems before or can intuitively find the solution to new problems quickly. This allows your business to get on with what it does best and keeps your staff happy and productive.

Some other benefits of getting an IT Professional to look at your issues are that they might have a solution that you did not know about to an ongoing issue. Things like using DropBox to share documents between offices or with employees who are out in the field. Or installing an Exchange Server or Exchange Online Solution to benefit from the power of having your email, contacts and calendar that stays in sync with you everywhere.

If you are looking for a IT company to look after your business on the Sunshine Coast then give OJ Networks a call!