Have you experienced your computer bluescreening when printing to a Kyocera, Ricoh or Dymo printer?

Over the past week we have had many clients experiencing the infamous Bluescreen of Death (BSOD) when they have attempted to print, and this is a known issue with a Windows Update that was rolled out last week to Windows 10 computers.

The windows updates were released on Tuesday last week, and affect both client and server Windows versions including Windows 10 version 20H2, Windows 10 version 2004, Windows 10 version 1909, Windows 10 version 1809, Windows Server version 20H2, Windows Server version 2004, Windows Server version 1909 and Windows Server version 1809.

The updates causing the blue screens when printing are:

• KB5000802
• KB5000808
• KB5000822
• KB5000809

How can you fix this?

Microsoft has since released updates to fix the Windows 10 blue screens when printing as optional updates to install via Windows Update. To install these manually you will have to open Windows Update from your settings and ‘Check for updates’, and you will then be able to directly click a link to download and install the optional update.

The optional updates to fix this issue are:

• KB5001567 for Windows 10 version 2004/20HT
• KB5001566 for Windows 10 version 1909
• KB5001568 for Windows 10 version 1809 enterprise/education/LTSC 2019
• KB5001565 for Windows 10 version 1803 enterprise/education

If you are experiencing this problem, and can’t fix it get in touch with us today and we’d be happy to help you out!

Authored by Ian

Ian Johnson is a Director of OJ Networks. He has been working in IT since 1995. Mentored by the best, Ian started as Technical Support Officer for an innovative dialup ISP in Brisbane “Hub Communications”. He progressed to become a Web Design and Programmer in ASP, ASP.NET and PHP during his time at “The Lab Development Group” with David Vandenberg amonst others. Ian has been working as a Consultant on the Sunshine Coast since 2001 and became a Microsoft Certified Information Technology Professional (MCITP) Server Administrator in 2010 after which he formed OJ Networks. He has assisted numerous small businesses to reach their potential through IT Infrastructure Planning and Implementation and Web design, Development and Web Marketing. You can connect with Ian on Linked In.