Well – sometimes the issue or problem arises where your iPhone doesn’t appear at all in “My Computer” and the dialogue for copying the pictures does not appear either. It is as if the phone part of the iPhone is no longer detected.  This means the photos can not be accessed and downloaded.

Fortunately this is an easy fix.

In this case the phone had an image that was downloaded from a website in the Camera Roll. By deleting this image and plugging the iPhone out and in again, the iPhone appeared again as a camera in the computer.

I did some further testing and the tilde ~ and the hat (is that what it is called?) ^ also didn’t appear when pressed until another key was pressed. The problem continues to appear even if another keyboard  is installed. So the setting had to be inside the Windows 7 Settings.

Checking in the keyboard settings it was apparent that the system was set to United States-International for it’s keyboard layout.  In Australia we use standard US keyboards so I changed it back to US and removed the United States-International keyboard just for good measure.

After pressing OK, I tested it on a Word Document and the issue still remained. However after a reboot the system went back to normal and the client could use apostrophes and quotation marks mand get on with their job. I’m not sure why the system had changed to International keyboard layout- whether windows did it or the user did inadvertently I cannot be sure. It is an easy solution though thankfully.

In cases like this, two of your staff are now not working on core tasks. This can also cause unwanted stress as they try to catch up on their paid work. Make no mistake – having an IT savvy person in-house can be fantastic for solving small issues, but if they need help with something that is over their skill level, then having a trustworthy IT professional to call makes sense. IT Professionals have either seen the problems before or can intuitively find the solution to new problems quickly. This allows your business to get on with what it does best and keeps your staff happy and productive.

Some other benefits of getting an IT Professional to look at your issues are that they might have a solution that you did not know about to an ongoing issue. Things like using DropBox to share documents between offices or with employees who are out in the field. Or installing an Exchange Server or Exchange Online Solution to benefit from the power of having your email, contacts and calendar that stays in sync with you everywhere.

If you are looking for a IT company to look after your business on the Sunshine Coast then give OJ Networks a call!

Not very user friendly is it? The text appears to be hieroglyphics. Sometimes the screen updates quickly to show the characters like this on the screen when it is printing.

Well the solution to this problem is simple if you know where to look.

1) Press the “Office” button in the top left.
2) Click “Word Options” at the bottom

3) Click the “Advanced” button on the left

4) Scroll down to the “Print” section

5) Untick “Print in Background”

6) Click “OK”

Now open your word document and you should be able to print without the garbled hieroglyphic text appearing and you can get on with your work day!

Well now you can.

For only a few dollars you can purchase FingerPrint – a new tool for Windows and Mac computers that allows you to share via AirPrint your existing printers. Just install it on the computer that has the printer connected and as long as your Apple device is on the same network it will now be able to print to it.   Some printers may be incompatible so FingerPrint offer a free trial where you can check it is going to work.

We tested it on a network and the local printers that were connected via USB worked fine but network printers shared by SMB did not appear in the program as an option. In this case you would want to run FingerPrint from the computer that was acting as the Print Server. FingerPrint also offers the added functionality of being able to send files directly to a dropbox account that you configure on your mac or pc or open the file directly on your mac or pc. Give it a try and see if it fits your needs.

FingerPrint is created by Collobos Software.  Click here to download a Free Trial for Mac or Windows.

(1) Are they local? Having a great designer in another state or country might seem feasible but in the back and forth of design and implementation – nothing beats a face-to-face meeting. Being on the coast means they will understand your business.

(2) Are they actually performing the work? Many Australian companies have a sales front and send the coding and/or design work offshore. Usually cheaper but you’re not supporting Aussie Jobs and when things go wrong the locals may not have the technical skills to fix it.

(3) Are they willing to help you with goals and strategies as part of their quote? You may have a plan for your site but a good web designer can give you a great site plan and focus on “calls to action” – getting your customers to act on your goals.

(4) Have they built a number of high traffic sites before? Nothing substitutes for experience. Having some high profile or high traffic sites under their belt means a web designer has seen and solved the many issues a more complex site involves.

(5) Are they providing a complete solution for social media and marketing? Facebook, Twitter, Analytics,  SEO, Google Adwords – you will want to utilise these tools and more to market your brand to the full spectrum of opportunities available.

Answers

OJ Networks answers ‘YES‘ to all of these questions for businesses looking to bring their Sunshine Coast business online or create a website on the Sunshine Coast.

We are local – based in the heart of Coolum Beach – our offices are easy to find (across from Tickle Park) and we are always ready to meet face-to-face with you to discuss your online ideas. We know what makes Sunshine Coast businesses tick. We understand the tourist economy and how to market to it online.

We have highly skilled designers and coders on our staff. We can design custom templates from scratch. If you want a cheaper option we can utilize a pre-designed template and modify it to your needs.  If something isn’t right with your site coding we will fix it.

Too many sites on the net are simple brochure sites. They have no call to action and no reason for people to interact with them. For example – if you are selling a product or service your goal should be to get people to enquire or purchase from you. We are experts in funnelling your visitors to these goals which results in more revenue for your business and really makes your site worthwhile.

Sites we have built attract thousands of visitors a day. They are fast and responsive. They are functional and easy to navigate. Whatever your requirements we can deliver an online product to make your ideas a reality.

We believe in empowering our customers. As part of our packages we integrate with tools such as Google Analytics and Google Webmaster to allow our customers to track how their site is performing. We integrate with Social Media such as Facebook and Twitter to begin social interactions for our customers. We can help setup AdWords and facebook advert campaigns to boost your traffic overnight.

[button  size="medium" src="/contact-us/"]Contact Us Now regarding your web project[/button]

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Then you can fix it by opening the Exchange Powershell Management Tool…

And performing these commands which will change the maxmessage size up from the default 10mb to something more realistic (50mb/message).

set-receiveconnector “Windows SBS Fax Sharepoint Receive [servername]” -maxmessagesize 50mb

Crazy I know – but you need to change this one too for the change on the Pop3 connector to work!

set-receiveconnector “Windows SBS Internet Receive [servername]” -maxmessagesize 50mb

set-receiveconnector “Default [servername]” -maxmessagesize 50mb

After that the messages will happily roll in and the errors will stop. Unless someone decides that a 50mb attachment to your client is achievable…

I looked over the code and removed css trying to work out what the issue was. It looked fine in the source code. Then I realised that Mailchimp was exhibiting the same issues as GMail was when Mailchimp was not in preview mode. This would make debugging the issue a lot easier. After uploading several changes I realised that there was an issue with the way GMail was handling images. If an image was alone inside a <TD> table tag, it seemed to get the padding.

I fixed it by creating a new “display:block” css style that would be applied to the offending images causing them to stop padding in Mailchimp, Hotmail and Gmail.

.fixImage {
display:block;
}

Then apply it to your images

<img class="fixImage" src="sourceofimage.jpg" alt="imageAlt" />

Or if you want all images to be display :block then you could use this style. This could break some layouts though

img {
display:block;
}

Bear in mind that if you apply this to images that need to sit next to each other they will be pushed to the next line down.

Now one of the best things about MailChimp is that if you apply a style in the header of your template, Mailchimp will produce a final template with all the styles included in-line too. That means that with mail clients like Gmail that tend to strip the header css out then your template will work just fine.

For the example above, Mailchimp would produce something like this…

<img style="display: block;" src="sourceofimage.jpg" alt="imageAlt" />

If you don’t have the time or skills to make your own template remember that OJ Networks can create a custom Mailchimp newsletter template for your business. Contact us today!

Clients are frequently asking us how they can access their important documents on their mobile devices. Case in point – a Building Inspector client of OJ Networks wanted to have the Australian Standards on his phone for reference whilst on-site performing inspections. Well with the application Dropbox (www.dropbox.com) you are provided with a folder on your computer where you can copy and paste files that you want to have access to from another location or device. The files automatically sync to the Dropbox server on the Internet and then with the FREE Dropbox App for iPhone or iPad you can access those files. Not only that but there is also a public folder where you can share with anyone those large files that are hard to email. With 2gb of FREE storage this is a great solution for small businesses.

Setting up a Dropbox account

Go to www.dropbox.com and download the client for your computer – it is available for mac and windows. When it runs you will see this screen. Click next and create and account with your details. If you download the iPhone app first then you will see the screen on the right.

Choose the FREE option which is 2gb. If you need more you can upgrade in the future.

Once you are signed up you will see the little dropbox tray icon in the bottom right near the date/time. Click that to get all the Dropbox options including Open Dropbox folder. By default the Dropbox folder is create inside your Documents/My Documents folder. On the mobile app, simply click the Dropbox icon to launch the app. Any files you add from your desktop computer will automatically appear in mobile or tablet device when it syncs.

Here you can see I have created a folder called “Important Docs”. You careate folders just like you would on the file system e.g. in your “documents” folder. There is a file in there that is not synced yet. It shows the blue syncing icon when it is still syncing with your dropbox and the green tick when it is synced with your dropbox.

Sharing files with another Dropbox User

Now let’s share this folder with another Dropbox user. You can do this with any of your created Dropbox folders. See the next section if you want to share with people who do not have a Dropbox account.

Right-click and choose – Dropbox -> Share this folder.

This will then take you online to your dropbox account and you can share this file with the email address of the person you are sharing with.

If you are on the mobile version of the application then you click the link button at the bottom of the screen when viewing the document. Then you can email the link to someone.

Sharing files with non-Dropbox Users

The great thing with Dropbox is that you can share your files with people who don’t have a Dropbox account too. Many of you may have used “yousendit” in the past to send files that were too large to email. Well now you can just put files in the special “public” folder and share them with a hyperlink in an email.

Go into the public folder and paste in the files you want to share. Then right-click and choose “dropbox”  -> “Copy public link”.

You then simply “paste” this link into an email and the person at the other end can download the file. Of course if there are several files, you don’t want to separate public links for them so I suggest creating a zip file with all the files bundled up – makes it faster for the person at the other end to download too.

This is a great service for small businesses on the move and on a tight budget. Try Dropbox today!

Well this one had me stumped for a while. It is quite a large database (for SBS 2003)  edb+stm = around 60Gb

Here are the steps that I looked at to get it working again.

First things first – check in the event logs…

Heaps of

and for every user that uses activesync to sync iPads/iPhones etc…

I tried to Mount the Private store and this error appears…

I check the consistency of theexchange databases using…

“ESEUTIL /mh priv1.edb”

Dirty Shutdown – OK. There were some un-played log files so I performed a soft recovery which was successful.

An example of this would be “eseutil /r e00 /l [log_path] /d [database_path]“
In this example the logs start with e00. If your logs and database are in different locations you can use the /l  and /d parameters.

Clean Shutdown being reported now – great! Still getting 9518 on attempting to mount store. By this stage I knew I had ShadowProtect Backups of the entire server so I decided to recover the exchange from a short while before it locked up.

I stopped the Information Store service. Moved the existing store to another folder and recovered the entire exchange (which sits on a second drive – not the system drive) folder with .stm, .edb, .chk  and .log files. If your checkpoint (.chk) files are still located on the C:\ drive you may need to recover those too.

Tried to mount store – failed. Removed checkpoint files, replayed log files. Tried to mount store – same Event ID 9518. Back to the drawing board.

Time to try a defrag on the databases.

eseutil /ms “priv1.edb”

eseutil /ms “pub1.edb”

Both successful. Attempt mount again – failed event ID: 9518. OK – something else going on here. I don’t really want to perform a hard recovery if I don’t have to. The databases actually seem to have pretty good integrity.

This server was running exchange 2003 SP2. So I downloaded the Service Pack again and ran it over the existing install. If your server is only running SP1 then probably run that.  It asked for a reboot.

Upon reboot – guess what.  Log files replayed and Stores are mounted!

The Moral of the Story…

Never give up.

Even if you can’t find a solution on Google (which I couldn’t in this case) try to think outside the box.

Remember – There is always Microsoft PSS if you are really stuck.